Refund Policy

These commercial terms were reviewed with legal counsel as of August 11, 2026. This review does not constitute a guarantee of compliance in every jurisdiction.

1. The 14-day refund

If Astral Adapt is not for you, email support@astralaudioai.com within 14 days of your purchase and we will refund you in full. No form to fill in, and no reason required.

2. How to ask

2.1 Email support@astralaudioai.com from the address you bought with, within 14 days of purchase.

2.2 You do not need to give a reason. We may ask — briefly and optionally — what did not work, only so we can improve the product. Answering is never a condition of your refund.

3. How the refund is made

3.1 Refunds go through Stripe to your original payment method.

3.2 We process requests promptly. Settlement times are set by your bank and card network, and usually add several business days.

4. What happens to your licence

4.1 A full refund ends your licence. You must stop using the software and remove it from your computers, except as set out in 4.4.

4.2 A partial refund does not affect your licence. If we issue a partial refund, your licence continues normally.

4.3 After a full refund the software stops permitting new creation and editing at its next licence check or when its current certificate period ends, whichever is first. This may not be immediate, because extended offline use is supported.

4.4 Your saved projects keep playing and rendering with their saved sound, and you keep a limited right to open, play back, render, and export work you created before the refund, as set out in section 11.9 of the End User License Agreement. This protects work you have already made. It is not a licence to keep using the software to create new work.

5. After 14 days

5.1 After 14 days we are not obliged to offer a refund.

5.2 If something is not working, please tell us anyway. An activation problem, a licence issue, or a defect we can fix is a support matter, and a fix is usually a better outcome than a refund. Contact support@astralaudioai.com for technical, installation, or billing questions, or licensing@astralaudioai.com for keys, activations, and device slots.

6. Disputes and chargebacks

6.1 If a chargeback is opened, your entitlement is suspended while it is unresolved. If it is resolved in our favour or withdrawn, your entitlement is reinstated automatically. If it is resolved against us, your licence ends.

6.2 Please contact support@astralaudioai.com before raising a chargeback. Almost everything is faster to resolve directly.

7. Your statutory rights

This policy is offered in addition to any rights you have under the mandatory consumer law of the country where you live, and does not limit them. It is offered by Astral Audio LLC.